Privacy policy

1. Who controls your data

MosaicEarth is the service responsible for the personal data described here. Privacy questions and requests can be sent to privacy@mosaicearth.app.

2. Data we process

• Account data, such as username, email address and authentication provider.
• Project and MosaicAsset data, including uploaded files, locations, descriptions and visibility choices.
• Transaction and billing records required to manage Mosaic Credits, subscriptions and invoices. Full payment card details are handled by the payment provider, not stored by MosaicEarth.
• Technical and security logs, such as IP address, browser information and relevant service events.
• Messages sent to support and notification preferences.

3. Why we use it

We process data to provide the platform, secure accounts, run processing jobs, prepare web viewers, preserve requested files, publish public assets, complete purchases, prevent abuse and comply with legal obligations. Where required, we rely on consent for optional communications and third-party sign-in.

4. Public geospatial content

When an owner publishes a MosaicAsset, its title, creator, description, approximate location, preview, price and licence information may become publicly visible. Private and Premium assets are not offered for public acquisition, although an owner may include them in a specifically shared MyMosaic viewer.

5. Service providers and international access

We may use infrastructure, storage, processing, authentication, analytics, email and payment providers solely to operate MosaicEarth. Appropriate contractual and technical safeguards are used when data is processed outside the European Economic Area.

6. Retention

Account and transaction records are kept for as long as the account is active and as required by law. Project files follow the retention period shown in the product: private files may expire unless protected by Premium, while published or purchased content follows the applicable service and licence terms. Security logs are kept only for a proportionate period.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection. You may also withdraw consent without affecting earlier processing and complain to the relevant supervisory authority. Use the data deletion page for the fastest route.

8. Cookies and local storage

Essential storage keeps sessions secure and remembers necessary preferences. Optional analytics or marketing technologies will only be enabled where the required consent controls are available.

9. Changes

Material changes will be announced in the service or by email when appropriate. The revision date above identifies the current version.